FAQs & Troubleshooting
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297 Results
- 1How do I print an envelope from my computer?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The printer status is Offline or Paused.
- 4Can I print from or scan to Android™ Smartphone?
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6What is Brother iPrint&Scan?
- 7How to identify your Operating System (OS).
- 8Scan and save a document in PDF format (Scan to File)
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10Pre-Required Procedures (Linux)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Delete print jobs from the print queue.
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14I'm using Macintosh. What is the PreScan option used for?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16What driver package format is supported by my Linux distribution?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 19When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 20How do I clear the message "Paper Jam Inside" from the LCD display?
- 21How do I improve the copy or fax quality?
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Protect your Brother machine against unauthorised access over the network
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I'm using MagicJack and am having problems sending or receiving faxes.
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 30The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Clean the drum unit
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Open the Control Panel (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41How do I clear the message "MFC is Busy" or "Connect Failure"?
- 42How do I install the Optional Tray Unit?
- 43How do I install additional memory?
- 44DR Mode in Use
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 49I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 50Windows 10 Support Information