FAQs & Troubleshooting
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290 Results
- 51I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 52My FAX/MFC will not Dial. Why?
- 53I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 54When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 55Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 56Change the user interface of ControlCenter3
- 57When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 58Why doesn't the machine answer when receiving a call?
- 59I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 60When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 61When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 62How do I factory reset the print server?
- 63I cannot install Brother drivers on Debian 10 or later (Linux)
- 64I cannot print from my computer via USB.
- 65I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 66I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 67Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 68I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 69I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 70"Paper Jam Inside" error appears on the LCD. What should I do?
- 71"Paper Jam Tray" error appears on the LCD. What should I do?
- 72"Document Jam" error appears on the LCD. What should I do?
- 73When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 74I'm using Macintosh. What is the PreScan option used for?
- 75Verify if the Brother machine has a dial tone
- 76My Brother machine misfeeds paper.
- 77The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 78I cannot print from my computer via network. (For Windows)
- 79Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 80Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 81Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 82Which E-mail packages are compatible with ControlCenter3?
- 83Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 84What is Distinctive Ring and how do I program it?
- 85I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 86Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 87"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 88Replace the drum unit.
- 89I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 90Replace the toner cartridge
- 91How do I clear vertical lines or streaks that appear in the copies I made?
- 92ControlCenter3 displays a blank screen at startup (Windows)
- 93The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 94Change the quality of the faxes I send (Fax Resolution).
- 95Windows 7 Support Information
- 96I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 97I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 98I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 99Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 100When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?