FAQs & Troubleshooting
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290 Results
- 1How do I clean white or black spots on printed documents?
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3How to identify your Operating System (OS).
- 4"Paper Jam Rear" error appears on the LCD. What should I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Scan and save a document in PDF format (Scan to File)
- 7How can I improve poor print quality ?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9How do I load legal size paper in the paper tray?
- 10Printing on thick paper or transparencies.
- 11Can I print from or scan to Android™ Smartphone?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Can I confirm that the FAX was sent correctly?
- 16Change the printer driver settings (Windows/macOS)
- 17The printer status is Offline or Paused.
- 18Load envelopes, labels, or thick paper into the manual feed slot.
- 19"Paper Jam Tray" error appears on the LCD. What should I do?
- 20Can I print using the IPP protocol on Windows XP?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22Replace the toner cartridge
- 23Cannot print after a Windows 10 update (June 2020)
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 26How can I clear the "Scanner Locked" error message?
- 27What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30Does NC-2200w work with Windows Vista?
- 31Replace the drum unit.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35My Brother machine misfeeds paper.
- 36Pre-Required Procedures (Linux)
- 37Delete print jobs from the print queue.
- 38Open the Control Panel (For Windows)
- 39I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 45How do I clean the scanner glass?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47What is Distinctive Ring and how do I program it?
- 48The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 49Can I reduce the size of a received fax on this machine?
- 50How do I factory reset the print server?