FAQs & Troubleshooting
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308 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4REPLACE DRUM
- 5No Paper
- 6The printer status is Offline or Paused.
- 7Curled (video instructions available)
- 8Confirm that a FAX I sent was received correctly
- 9JAM INSIDE
- 10I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12MANUAL FEED
- 13Curled or wavy
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Wrinkles or creases
- 16Poor fixing
- 17How to identify your Operating System (OS).
- 18Document Jam
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20"Offline" appears on the Status Monitor.
- 21Jam Rear
- 22Clean the corona wire
- 23Turn the Toner Save mode on or off
- 24What is Brother iPrint&Scan?
- 25Toner Low or Prepare New Toner Cartridge
- 26Drum Error (Drum!)
- 27Page skewed
- 28Faint
- 29Black lines down the page
- 30I am having a problem receiving faxes.
- 31Clean the paper pick-up roller (video instructions available)
- 32Ghost
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Print Unable
- 35I am asked to enter a password when starting the Remote Setup application. What is the password?
- 36What is Distinctive Ring and how do I program it?
- 37What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43White spots or black spots at 94 mm (3.7 in.) intervals
- 44Drum End Soon
- 45Lines across the page
- 46White lines across the page
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Setup and use Brother PC-FAX receiving
- 49Cover is Open
- 50What is the recommended paper?