FAQs & Troubleshooting
Popular |
293 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3Protect your Brother machine against unauthorised access over the network
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 6How do I check if the MFC has faxes in its memory?
- 7Pre-Required Procedures (Linux)
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9How do I load legal size paper in the paper tray?
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 13Document Jam
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17I cannot print from my computer via network. (For Macintosh)
- 18Why doesn't the machine answer when receiving a call?
- 19How do I know the current network configuration?
- 20The printer status is Offline or Paused.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22Scan and save a document in PDF format (Scan to File)
- 23Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25Can I use voice mail on the same line as my Brother machine?
- 26"Paper Jam Tray" error appears on the LCD. What should I do?
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 29Can I reduce the size of a received fax on this machine?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32Delete print jobs from the print queue.
- 33I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 34I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 35Can I transfer faxes in the MFC's memory to the PC?
- 36How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 37How can I change the print resolution?
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 39When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40How do I store received faxes in memory?
- 41What is Distinctive Ring and how do I program it?
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 46I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48Replace the toner cartridge
- 49What is the difference between the toner cartridge and the drum unit?
- 50I cannot print from my computer via USB.