FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Pre-Required Procedures (Linux)
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9What driver package format is supported by my Linux distribution?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11Does NC-2200w work with Windows Vista?
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15One or more of my colors are not printing (blank). What can I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18What kind of Media Adapter can I use?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Change the printer driver settings (Windows/macOS)
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25Why doesn't the machine answer when receiving a call?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27How do I factory reset the print server?
- 28Delete print jobs from the print queue.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32Can I print from or scan to Android™ Smartphone?
- 33The printer status is Offline or Paused.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Can I use voice mail on the same line as my Brother machine?
- 36I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 39Cannot print after a Windows 10 update (June 2020)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41How to identify your Operating System (OS).
- 42How do I clear Machine Error 46?
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 46Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 47Can third party ink be used to refill the ink cartridges?
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49What is Distinctive Ring and how do I program it?
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?