FAQs & Troubleshooting
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275 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2What driver package format is supported by my Linux distribution?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5When I print, the pages are smudged with ink. What should I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Change the printer driver settings (Windows/macOS)
- 15How do I clear Machine Error 46?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17The printer status is Offline or Paused.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Can I still receive faxes or calls when the machine is switched off?
- 23Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 24How do I know the current network configuration?
- 25Pre-Required Procedures (Linux)
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29Where is the USB port on the machine? I can't find it on the back of the unit.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Functions supported in the Windows 7 built-in drivers
- 35Can I print using only the black ink cartridge when the Color cartridges have run out?
- 36Can third party ink be used to refill the ink cartridges?
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39What is the BRAdmin Professional software used for?
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43The edge of glossy paper is smudged.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48What is Distinctive Ring and how do I program it?
- 49Can I confirm that the FAX was sent correctly?
- 50I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.