FAQs & Troubleshooting
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279 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper into my Brother machine's paper tray.
- 3I am having issues with the paper feed. What can I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5One or more of my colors are not printing (blank). What can I do?
- 6How to identify your Operating System (OS).
- 7What driver package format is supported by my Linux distribution?
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Does NC-2200w work with Windows Vista?
- 10How do I factory reset the print server?
- 11Functions supported in the Windows 7 built-in drivers
- 12What is the BRAdmin Professional software used for?
- 13Can I print from or scan to Android™ Smartphone?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16Delete print jobs from the print queue.
- 17Adjust my Brother machine's volume settings.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25How do I know the current network configuration?
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 28I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 29How do I print on an envelope?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32How do I adjust the number of times my Brother machine rings before it answers?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 34Use my telephone provider's voice mail service on the same line as my Brother machine
- 35I suddenly can no longer print. My machine is connected locally by USB. Why and what can I do?
- 36"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 37When I print, the pages are smudged with ink. What should I do?
- 38How do I clear Machine Error 46?
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Can I print using only the black ink cartridge when the Color cartridges have run out?
- 42Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 43Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 44Where is the USB port on the machine? I can't find it on the back of the unit.
- 45What is Distinctive Ring and how do I program it?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47I cannot print from my computer via network. (For Macintosh)
- 48I cannot print from my computer via network. (For Windows)
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50Cannot print after a Windows 10 update (June 2020)