FAQs & Troubleshooting
Popular |
247 Results
- 1How to identify your Operating System (OS).
- 2How do I load paper?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Scan and save a document in PDF format (Scan to File)
- 6How do I clear Machine Error 46?
- 7When I print, the pages are smudged with ink. What should I do?
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9One or more of my colors are not printing (blank). What can I do?
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11How do I clear the message "PAPER JAM" from the display?
- 12The printer status is Offline or Paused.
- 13Why can't I print when an ink cartridge is empty?
- 14"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 15Delete print jobs from the print queue.
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17I cannot print from my computer via USB.
- 18How do I load 10 x 15 Glossy paper into my machine?
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 21Change the printer driver settings (Windows/macOS)
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23What is MFL-Pro Suite Software?
- 24Can I use voice mail on the same line as my Brother machine?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 29Can I confirm that the FAX was sent correctly?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32Windows 10 Support Information
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Why are the faxes I send always received with a black vertical line down the page?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Configure a cover page for PC-FAX.
- 43How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 44Glossy Paper does not feed correctly. What can I do?
- 45I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Print command (cupswrapper) (Linux)
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 50Set the date and time