FAQs & Troubleshooting
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226 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace WT Box
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Jam Inside
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 8Jam MP Tray
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10Jam Rear
- 11Jam Tray 1 / Jam Tray 2
- 12Replace Drum
- 13Replace Toner
- 14I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 15Toner Low
- 16Can I print from DOS applications?
- 17Can I print from or scan to Android™ Smartphone?
- 18Adjust color settings by using the custom setting in the printer driver
- 19Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 20Replace Belt
- 21Jam Duplex
- 22Change the printer driver settings (Windows/macOS)
- 23No Paper
- 24Is my Brother machine compatible with Windows Vista?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29The printer status is Offline or Paused.
- 30Delete print jobs from the print queue.
- 31No Toner
- 32Unusable Device
- 33What kind of memory can I use?
- 34Load paper in the paper tray
- 35Check the Node Name of the Brother machine
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Size Error
- 39Belt End Soon
- 40Carry out calibration to improve the color density
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42Out of Memory
- 43Curled or wavy
- 44What is the printable area per page?
- 45Replace Fuser
- 46Turn the Toner Save Mode on or off.
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Print command (cupswrapper) (Linux)
- 50I cannot print using my Brother machine on a wireless network (Windows)