FAQs & Troubleshooting
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262 Results
- 1Replace Toner
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6What is Brother iPrint&Scan?
- 7Replace Drum
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11Replace Belt
- 12Replace WT (waste toner) Box
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Load paper in the paper tray
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Replace PF Kit xx
- 19Jam Rear
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Cartridge Error
- 23Print on envelopes, labels or thick paper from the Manual feed slot
- 24Can I print from or scan to Android™ Smartphone?
- 25No Tray
- 26Jam Inside
- 27Manual Feed
- 28Toner Low
- 29Smudges on printed pages (Poor fixing)
- 30I get a TS error when trying to print on a wireless network.
- 31Jam Tray 1 or Jam Tray
- 32Configure and use the Scan to Network feature (For Windows)
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Adjust color settings by using the custom setting in the printer driver
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Small Paper
- 40The color of your printouts is not what you expected
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43Cover is Open
- 44Wrinkle
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Calibrate or Calibration Failed or Calibration.
- 48Print a document securely using the Secure Print feature (Windows)
- 49Log Access Error
- 502-sided Disabled