FAQs & Troubleshooting
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138 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Does the optional lower tray unit handle legal size paper?
- 4How do I install the optional Duplex Unit?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Why does my Brother machine make a clunking noise when powered on or printing?
- 10What is the BRAdmin Professional software used for?
- 11Can I print from DOS applications?
- 12"JAM B" error appears on the LCD. What should I do?
- 13How do I perform a factory reset?
- 14What is the life of the consumables?
- 15How do I install additional memory?
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Cannot print after a Windows 10 update (June 2020)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Delete print jobs from the print queue.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23How to identify your Operating System (OS).
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30What kind of memory can I use?
- 31To install the printer driver easily using a tool. (Linux)
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33Can I print from or scan to Android™ Smartphone?
- 34I cannot print from my computer via USB.
- 35Change the printer driver settings (Windows/macOS)
- 36"JAM D" error appears on the LCD. What should I do?
- 37How do I install the Optional Lower Tray Unit?
- 38I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40The paper is skewed when it's printed.
- 41What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 42How do I replace the OPC belt cartridge?
- 43What kind of paper can I use?
- 44Printouts have wrinkles or creases.
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46What is the recommended paper?
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49Print command (LPR) (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)