FAQs & Troubleshooting
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138 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Does the optional lower tray unit handle legal size paper?
- 4How do I install the optional Duplex Unit?
- 5"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Why does my Brother machine make a clunking noise when powered on or printing?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Can I print from DOS applications?
- 11What is the BRAdmin Professional software used for?
- 12"JAM B" error appears on the LCD. What should I do?
- 13How do I install additional memory?
- 14Delete print jobs from the print queue.
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 18How do I perform a factory reset?
- 19What is the life of the consumables?
- 20I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How to identify your Operating System (OS).
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 33What kind of memory can I use?
- 34How do I install the Optional Lower Tray Unit?
- 35What is the recommended paper?
- 36To install the printer driver easily using a tool. (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38I cannot print from my computer via USB.
- 39What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 40What kind of paper can I use?
- 41Printouts have wrinkles or creases.
- 42"JAM D" error appears on the LCD. What should I do?
- 43How do I replace the OPC belt cartridge?
- 44I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46Print command (LPR) (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49The paper is skewed when it's printed.
- 50I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.