FAQs & Troubleshooting
Popular |
180 Results
- 1How do I load legal size paper in the paper tray?
- 2Can I use voice mail on the same line as my Brother machine?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 6Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 7What are the recommended specifications for the paper I should use on my product?
- 8How can I improve poor print quality ?
- 9Can I set my Brother machine to forward the faxes I receive to another location?
- 10Stop my Brother machine from automatically redialing a busy number.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12"Paper Jam Inside" error appears on the LCD. What should I do?
- 13"Paper Jam Rear" error appears on the LCD. What should I do?
- 14"Paper Jam Tray" error appears on the LCD. What should I do?
- 15How do I clean white or black spots on printed documents?
- 16How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 17Document Jam
- 18How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 19My FAX/MFC will not Dial. Why?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24Why doesn't the machine answer when receiving a call?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26How does my telephone company's Caller ID feature work with my Brother machine?
- 27When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 28When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 29What driver package format is supported by my Linux distribution?
- 30Printing on thick paper or transparencies.
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35Delete print jobs from the print queue.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37How to identify your Operating System (OS).
- 38I can receive a fax, but cannot receive a telephone call.
- 39When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 40How do I know which receive mode to select?
- 41What can happen if the wrong paper is used in your machine.
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 43I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 44Verify if the Brother machine has a dial tone
- 45What is the "Station ID" and how do I set it?
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47Set the Brother machine to prevent public access to certain features.
- 48How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 49How do I store received faxes in memory?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)