FAQs & Troubleshooting
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219 Results
- 1Is my Brother machine compatible with third party print servers?
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5Where can I find the serial number for my unit?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10How to identify your Operating System (OS).
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Glossy Paper does not feed correctly. What can I do?
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 14Scan a document in Windows 8 and Windows 10.
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17Can I print from or scan to Android™ Smartphone?
- 18Cannot print after a Windows 10 update (June 2020)
- 19Delete print jobs from the print queue.
- 20How do I clear Machine Error 46?
- 21One or more of my colors are not printing (blank). What can I do?
- 22I am having issues with the paper feed. What can I do?
- 23Windows 10 Support Information
- 24Open the Control Panel (For Windows)
- 25Scan an image and insert it in a Windows XP application
- 26Scan a document from a Windows Vista application
- 27The LCD displays an error code (number). What does it mean?
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 36I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38When I scan a document using ControlCenter, the scanned file size is too big.
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40Scan a document using "Scanner and Camera Wizard" in Windows XP
- 41"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46What is the Network Shared printing?
- 47The edge of glossy paper is smudged.
- 48The printer status is Offline or Paused.
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?