FAQs & Troubleshooting
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161 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 9I cannot print with Windows Vista 64bit.
- 10I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11What driver package format is supported by my Linux distribution?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13The printer status is Offline or Paused.
- 14The paper is skewed when it's printed.
- 15Cannot print after a Windows 10 update (June 2020)
- 16How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 17I cannot scan when using SELinux (Security-Enhanced Linux)
- 18Delete print jobs from the print queue.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Functions supported in the Windows 7 built-in drivers
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Windows 10 Support Information
- 28How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30Scan a document from a Windows XP application
- 31Scan using XSane or GIMP (Linux)
- 32The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 33I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 34Configure the Scan to Email Feature (Linux)
- 35Pre-Required Procedures (Linux)
- 36When trying to print from Mac OS® X the print queue is stopped.
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39Configure and use the Scan Key Tool (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Change the printer driver settings (Windows/macOS)
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44Scan a document from a Windows Vista application
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48Scan a document from the Windows Vista Photo Gallery
- 49Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 50Scan an image and insert it in a Windows XP application