FAQs & Troubleshooting
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49 Results
- 1The driver downloaded from the website cannot be installed.
- 2Printing is not possible. (USB connection)
- 3The tape got jammed or stuck in the printer.
- 4How do I create name badges by joining "First Name" and "Last Name" fields together?
- 5How to open the Devices and Printers window
- 6How to identify your Operating System (OS) for Windows or Mac
- 7"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 8When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9How do I print multiple lines and how many lines can I print?
- 10How do I clear the display?
- 11Can my printer use TZ/TZe tapes?
- 12I cannot find the template files. (P-touch Editor 3.x for Mac)
- 13When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 14How to use a 9/64" (3.5 mm) wide tape
- 15Printing is not possible. (P-touch Editor 5.0 for Mac)
- 16Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 17I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 18The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 19The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 20The top and base layers of the laminated tape are misaligned.
- 21The display of the P-touch is in French, not in English. How can I change the language?
- 22Where can I find the tape separator stick for my P-touch?
- 23The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 24Where can I find my Brother printer's serial number?
- 25Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 26While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 27Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 28How do I uninstall the printer driver?
- 29Why doesn't my machine turn on when the Power key is pressed?
- 30The message "The cassette is incorrect." is displayed.
- 31How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 32I want to print without excess tape before the label.
- 33I connected multiple printers of the same model to one computer but can only print from one of them.
- 34What is the difference between the Auto Format command and the Apply Layout Style command?
- 35When I try to use the database function, an application error occurs.
- 36How do I use a template? (P-touch Editor 5.0 for Mac)
- 37How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 38During installation, the Next button cannot be selected, or the status bar never finishes.
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40How to delete the registry information and files related to the printer driver
- 41How do I print the inserted image maintaining its original size?
- 42How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 43What does the error message "CHR SIZE AUTO?" on the display mean?
- 44How to use the Sequential Numbering function
- 45How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 46How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 47How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 48How do I center text on the label? (P-touch Editor for Mac)
- 49How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
