FAQs & Troubleshooting
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79 Results
- 1How do I install the printer driver from the CD-ROM? (for Windows)
- 2What Android™ mobile application can I use?
- 3How do I transfer label or slip templates?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How to reduce the time to start printing after clicking the [Print] button
- 6Uninstalling the printer drivers (Linux®)
- 7How do I transfer label templates with P-touch Transfer Express?
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9Printing is not possible. (USB connection)
- 10Where can I find my Brother printer's serial number?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13The paper is jammed in the printer.
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 17How do I uninstall the printer driver?
- 18How to charge the rechargeable Ni-MH battery
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20How to open the Devices and Printers window
- 21P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24How to identify your Operating System (OS) for Windows or Mac
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28How to charge the rechargeable Li-ion battery
- 29How to install the rechargeable Ni-MH Battery (Optional)
- 30How to connect to an AC power outlet (Optional)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 33Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 34I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 35How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 36I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 37I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 38The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 39How to connect to a DC power outlet (Optional)
- 40I connected multiple printers of the same model to one computer but can only print from one of them.
- 41How do I connect the printer and my computer via USB cable?
- 42What is IrDA?
- 43How do I clean the Platen Roller?
- 44Paper does not move through the printer even though the motor is running.
- 45How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 46How do I transfer templates or other data from the computer to the printer?
- 47Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 48(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49What is the JPEG printing and how can I use it?
- 50How to identify the printer's firmware version