FAQs & Troubleshooting
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339 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Load A3/Ledger paper
- 3(Video) Install Ink Cartridges
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5(Video) Connect telephone line and power cords
- 6Print as a Poster (Windows®)
- 7Replace Ink
- 8Load Envelopes in Paper Tray #1
- 9Easy Scan to E-mail
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11One or more of my colors are not printing (blank).
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Forward Incoming Faxes to Another Machine
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The printer status is Offline or Paused.
- 19Paper Jam
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23Change the Print Setting Options When Having Printing Problems
- 24Check the Print Quality
- 25Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 26Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Set up your Brother machine on a wireless network.
- 29Cannot Detect Ink Volume
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33How to identify your Operating System (OS).
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35Cannot Detect
- 36Print the Network Configuration Report
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38Add your Brother machine with AirPrint (macOS)
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42(Video) Unpack your Brother machine
- 43Set up a Scan to Network Profile
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Printing/ Scanning with a mobile device
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.