FAQs & Troubleshooting
Popular |
145 Results
- 1Replace Drum
- 2Jam Tray
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Jam Inside
- 6Replace Toner
- 7Turn the Toner Save mode on or off
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 11The printer status is Offline or Paused.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Wrong Paper Type
- 14Out of Memory
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17Delete print jobs from the print queue.
- 18Can I use AirPrint with my Brother machine?
- 19How to identify your Operating System (OS).
- 20Change the printer driver settings (Windows/macOS)
- 21No Drum
- 22I'm having an issue with the print quality.
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24Configure and use PC-FAX (CUPS) (Linux)
- 25Configure the Scan to Email Feature (Linux)
- 26Firewall port requirements of the Scan Key Tool (Linux)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Clean the Drum Unit.
- 31Clean the scanner to improve the copy or fax quality.
- 32Clean the corona wire of the drum unit.
- 33What is the "Station ID" and how do I set it?
- 34Black lines down the page
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Scan a document using Brother iPrint&Scan. (macOS only)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 41When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43I can see some steam or moisture from the vents when printing.
- 44What is Toner Continue Mode?
- 45Scan a document and e-mail it as an attachment. (For Windows)
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Select Receive mode.
- 48Receive faxes on the computer for Windows (PC-FAX Receive)
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)