FAQs & Troubleshooting
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110 Results
- 51The scan result of thick documents is enlarged or its bottom part is cut off.
- 52I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 53I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 54What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 55Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 56Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 57Scan and save a document in PDF format for Windows (Scan to File)
- 58What is the default password for my Brother machine?
- 59Where can I download Brother iPrint&Scan application for Mac?
- 60"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 61Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 62Install PaperPort™ 12SE / 14SE (Windows)
- 63I cannot save a file downloaded from the Brother support website (For Windows)
- 64Card Jam
- 65Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 66Open the "Scanners and Cameras" and Properties.
- 67What is Brother Web Connect?
- 68Scan a document in Windows 8 and Windows 10.
- 69Out of Memory
- 70The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 71I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 72"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 73Install BRAdmin Professional 3
- 74Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 75Enable or disable the Brother machine's USB interface.
- 76Your Brother Machine Cannot Scan over the Network
- 77If You Cannot Complete the Wireless Network Setup Configuration
- 78Check the Network Name (SSID) that your machine is connected to.
- 79Check the firmware version.
- 80My scanned image is missing.
- 81Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 82Setting up the Web icon (Brother Web Connect) function.
- 83Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 84Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 85Clean the roller
- 86In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 87When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 88Check your machine's IP Address or Node Name
- 89The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 90I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 91Change the brscan5 scan settings using XSane (Linux)
- 92When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 93Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 94I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 95The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 96The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 97Load Documents
- 98How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 99When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 100Can not scan a long document.