FAQs & Troubleshooting
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110 Results
- 1Sending Error (Scan to FTP)
- 2What is Brother iPrint&Scan?
- 3No Profile set
- 4Easy Scan to E-mail
- 5Do not insert card
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Configuring frequently-used scan settings on your computer.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Can not scan a long document.
- 10Replace Pad
- 11Can I print from or scan to Android™ Smartphone?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother Web Connect?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Load Documents
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Paper suitable for scanning
- 18The LCD displays an error code when I use Web icon (Brother Web Connect).
- 19Authenticate Err
- 20Uninstall the scanner driver. (Linux)
- 21Uninstall Scan-key-tool. (Linux)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23What driver package format is supported by my Linux distribution?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Card Jam
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27Vertical lines are seen in the scanned image.
- 28How to identify your Operating System (OS).
- 29Setting up the Web icon (Brother Web Connect) function.
- 30Unusable Device (Other Error)
- 31Cover is Open
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 34The Brother software cannot be installed.
- 35My Brother machine doesn't feed a card for scanning.
- 36The machine pauses for about 3 seconds between each page when scanning.
- 37The machine is in Sleep Mode (power save mode).
- 38TWAIN or WIA errors appear when starting to scan. (Windows)
- 39The scanned image is skewed.
- 40Open the Control Panel (For Windows)
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Replace Parts
- 43Document Jam
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45Delete a network scanner entry. (Linux)
- 46Pre-Required Procedures (Linux)
- 47"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Other Error (Other Error)
- 50Changing scan settings in ControlCenter.