FAQs & Troubleshooting
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126 Results
- 1Printing from a Windows PC or Mac
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 5What Android™ mobile application can I use?
- 6The print quality is poor, and the image is too light or dark.
- 7Installing the software
- 8How do I turn the printer off?
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10How do I transfer label templates with P-touch Transfer Express?
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12This printer is not detected when establishing a Bluetooth connection.
- 13How do I transfer templates to the printer?
- 14Where can I find my Brother printer's serial number?
- 15Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 18Printing is not possible. (USB connection)
- 19I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23The paper is jammed in the printer.
- 24What do the indicator lights mean?
- 25When I try to connect the printer and Windows computer via Bluetooth, the printer is not found in the [Add a device] / [Add Wireless Device] window.
- 26How do I connect the printer and my mobile device via Bluetooth®?
- 27Using the Printer Setting Tool with Mac computers
- 28How can I stop the printer from automatically feeding roll paper after printing? (Mac)
- 29The top margin is incorrect.
- 30How do I switch to and use the mass storage mode?
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 33The latest printer driver was successfully installed, but the driver did not update correctly.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35How to charge the rechargeable Li-ion battery
- 36My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 37My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
- 38How to open the Devices and Printers window
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 40How do I insert the paper into my PocketJet printer?
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 43I cannot print LibreOffice documents in landscape orientation. (Linux)
- 44Supported File Formats and how to print on Raspbian lite (Linux)
- 45Information before downloading for Raspbian/Raspbian Lite (Linux)
- 46I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12.
- 47I can no longer print from my PC via Bluetooth, even though I could print previously.
- 48When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 49Printing from an Android™ device
- 50Using the Communication Settings