FAQs & Troubleshooting
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205 Results
- 1What is Brother iPrint&Scan?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5Can I use AirPrint with my Brother machine?
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13The “Go to printer’s website” option in Windows XP and Windows Vista is not working. / The “Get More Info” option in Windows 2000 and Windows Server 2003/2008 is not working.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 16How can I change the printer settings?
- 17I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP.
- 18My paper is curled after printing
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Can I print from or scan to Android™ Smartphone?
- 22The printer status is Offline or Paused.
- 23I cannot connect to the print server using my web browser.
- 24What kind of paper can I use?
- 25Printouts (envelopes) have creases.
- 26What can happen if the wrong paper is used in your machine.
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 29Can the network printer be setup both wired and wireless at the same time?
- 30The printer prints unexpectedly or it prints garbage.
- 31Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 32Printouts have wrinkles or creases.
- 33How do I install the Optional Tray Unit?
- 34How do I install additional memory?
- 35Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37How to identify your Operating System (OS).
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39Discover the MAC address of the Brother network card
- 40What is a "Generic PCL Driver"?
- 41How do I clear Jam Rear/ Duplex?
- 42How do I disable the APIPA protocol?
- 43What is the recommended paper?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?