FAQs & Troubleshooting
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176 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 213/06/2024Self-Diagnostic
- 313/06/2024Drum End Soon
- 413/06/2024What is Toner Continue Mode?
- 513/06/2024Toner Low or Prepare New Toner Cartridge
- 613/06/2024(Video) Update the Driver or Firmware for your Brother machine
- 713/03/2024Uninstall the drivers. (macOS 13 or greater)
- 814/02/2024(Video) Unpack your Brother machine
- 914/02/2024(Video) Load A4/Letter paper
- 1014/02/2024(Video) Connect telephone line and power cords
- 1114/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1214/02/2024Turn the Toner Save Mode on or off.
- 1310/01/2024(Video) Load an Envelope (Manual Feed Slot)
- 1414/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1508/11/2023How to scan a document from a Windows application?
- 1608/11/2023How to scan a document from a Windows application?
- 1713/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1812/07/2023Print on both sides of paper or a booklet automatically
- 1912/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2021/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2121/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2221/06/2023Delete print jobs from the print queue.
- 2319/05/2023I cannot print from my computer via USB.
- 2426/04/2023I cannot install the Brother printer driver (macOS 11 or later)
- 2526/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2626/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2726/04/2023Change the printer driver settings (Windows / macOS)
- 2819/04/2023Open "Scanners and Cameras" and Properties.
- 2919/04/2023The printer status is Offline or Paused.
- 3019/04/2023"Offline" appears on the Status Monitor.
- 3115/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3215/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3315/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 3415/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3515/02/2023Scan a document in Windows 8 and Windows 10.
- 3611/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 3711/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3826/12/2022How to identify your Operating System (OS).
- 3926/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 4012/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4112/10/2022Scan a document into PaperPort™ using the TWAIN driver
- 4212/10/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 4315/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 4415/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4515/09/2022Configure the Scan to Email Feature (Linux)
- 4616/08/2022What is the difference between the toner cartridge and the drum unit?
- 4716/08/2022(Video) Replace Toner
- 4816/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4916/08/2022Update the Driver or Firmware for your Brother machine
- 5028/07/2022Configure and use the Scan Key Tool (Linux)