FAQs & Troubleshooting
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208 Results
- 1The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 2Scan and save a document in PDF format (Scan to File)
- 3When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6Change the printer driver settings (Windows / macOS)
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 11I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 12What is the PreScan option used for on an Apple Mac?
- 13How to identify your Operating System (OS).
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 17I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18One or more of my colours are not printing (blank). What can I do?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I can not install/uninstall the driver when a card is installed into the media slot.
- 22Delete print jobs from the print queue.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 25How do I clear Machine Error 46?
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 27In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 28Where is the USB port on the machine?
- 29When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 30Uninstall the scanner driver. (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33Is there any way to view how much ink is remaining?
- 34I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 35"MFC is Busy" or "Connection Fail" error message appears.
- 36How do I replace the Ink Cartridge?
- 37What driver package format is supported by my Linux distribution?
- 38Pre-Required Procedures (Linux)
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 41How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 42The white horizontal lines appears on the printed image from the PaperPort® software
- 43I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, using Windows® XP/XP Professional x64 Edition.
- 46"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 47The link icon for Outlook Express is not displayed in PaperPort®.
- 48How can I improve poor print quality?
- 49How can I re-install the drivers?
- 50I am using the memory card function but the thumbnail images do not appear on the printout