FAQs & Troubleshooting
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125 Results
- 1Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 2Installing the software
- 3What iOS mobile application can I use?
- 4I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 5(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 6What is the JPEG printing and how can I use it?
- 7How to insert paper
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 10What Android™ mobile application can I use?
- 11(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 12The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 13Printing from a Windows PC or Mac
- 14How do I turn the printer off?
- 15How do I uninstall the printer driver?
- 16Paper does not move through the printer even though the motor is running.
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20The print quality is poor, and the image is too light or dark.
- 21(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23What kinds of software are available for this printer?
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 26(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 29Printing from an Android™ device
- 30When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 31How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33Which Bluetooth® profiles does the printer support?
- 34Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 38How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 39Printing is not possible. (USB connection)
- 40Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 41Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 42P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 43When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 44My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 45How to open the Devices and Printers window
- 46This printer is not detected when establishing a Bluetooth® connection.
- 47Using the Communication Settings (for Windows)
- 48Using the Printer Setting Tool (for Mac)
- 49Using the Printer Setting Tool (for Windows)
- 50How do I transfer templates to the printer?