Paper Jam

What is Brother iPrint&Scan?

The printer status is Offline or Paused.

No Paper Fed

Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)

Cannot Detect

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

One or more of my colors are not printing (blank).

I cannot print using my Brother machine on a wireless network (Windows)

Connect your Brother machine to your mobile device via a wireless router or access point.

When I try to scan the document, the scanner application crashes. (OS X 10.11)

I still receive the error message "Paper Jam" after I removed the jammed paper.

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

Ink Low

Print using only the black ink cartridge when the Color cartridges have run out.

Improve poor print quality.

"Offline" appears on the Status Monitor.

Install Starter Ink

Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.

The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.

Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)

Scan multiple pages into one file instead of each scan being saved as a separate file.

I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). 

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

Easy Scan to E-mail

After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.

Cannot Detect Ink Volume

Unable to Print XX

Set up your Brother machine on a wireless network.

I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)

What is Brother Web Connect?

Change the printer driver settings (Windows/macOS)

Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.

The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)

Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.

Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.

Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.

Can I print from or scan to Android™ Smartphone?

What is the recommended paper?

Why do the color ink cartridges run out of ink even though I never or rarely print in color?

I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.

Cannot print after a Windows 10 update (June 2020)

When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)

I cannot save a file downloaded from the Brother support website (For Windows)

Load paper in the paper tray

Delete print jobs from the print queue.

Check the kind of scanner driver installed by connecting the USB/ Parallel cable.