FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Functions supported in the Windows 7 built-in drivers
- 3What can happen if the wrong paper is used in your machine.
- 4Cannot print after a Windows 10 update (June 2020)
- 5Change the printer driver settings (Windows/macOS)
- 6How do I know which receive mode to select?
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9Print on both sides of the paper.
- 10Change or delete a Group stored at a One Touch/Speed Dial.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Verify if the Brother machine has a dial tone
- 15I cannot print with Windows Vista 64bit.
- 16When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 17Scan a document from a Windows Vista application
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 20When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 21How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 22The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Why doesn't the machine answer when receiving a call?
- 25Can I confirm that the FAX was sent correctly?
- 26Can I reduce the size of a received fax on this machine?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 31Uninstall printer drivers (Linux)
- 32Windows 10 Support Information
- 33I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 34Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer.
- 35Do I need a telephone line to send and receive faxes with my Brother machine?
- 36Can I print from or scan to Android™ Smartphone?
- 37Can I send a fax without scanning the documents into memory?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I cannot print from my computer via network. (For Macintosh)
- 40Windows 7 Support Information
- 41How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43Set up a Group for Broadcasting faxes.
- 44I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 48Replace the drum unit.
- 49Adjust my Brother machine's Sleep Mode setting.
- 50I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?