FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13How do I install the Optional Tray Module?
- 14I'm using Macintosh®. What are the settings in the Scanner window used for?
- 15Pre-Required Procedures (Linux)
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 20How do I improve the copy or fax quality?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Send a fax using PC-FAX with LPD/LPRng (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26The machine does not print anything.
- 27I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 28What can happen if the wrong paper is used in your machine.
- 29Important points for specifying the scan area (Linux)
- 30Delete print jobs from the print queue.
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 36I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 37What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 38Can I print from DOS applications?
- 39I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 40When trying to print from Mac OS® X the print queue is stopped.
- 41When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Print the Network Configuration page
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Functions supported in the Windows 7 built-in drivers
- 48Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 49When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 50The link icon for Outlook Express is not displayed in PaperPort®. What should I do?