FAQs & Troubleshooting
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196 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2How to identify your Operating System (OS).
- 3What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5The printer status is Offline or Paused.
- 6Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 7Discover the MAC address of the Brother network card
- 8Reset the print server to the default factory settings
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 11How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Print the Network Configuration List.
- 15What is APIPA?
- 16'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 17I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 18I cannot install the driver when using the Driver Install Tool. (Linux)
- 19I am using Windows. When I print a document, the printed page is blank. What should I do?
- 20Can the network printer be setup both wired and wireless at the same time?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 23What is the BRAdmin Professional software used for?
- 24Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Use the Universal Printer Driver for PCL
- 28Can I use AirPrint with my Brother machine?
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 30Change the printer driver settings (Windows/macOS)
- 31The printer prints unexpectedly or it prints garbage.
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 33I cannot connect to the print server using my web browser. What should I do?
- 34Can I print from DOS applications?
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36What is the recommended paper?
- 37How can I activate/deactivate the Toner Save Mode?
- 38The printed letters are slanted, positioned incorrectly.
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Verify the Brother machine connected to the Wireless Network (For Windows)
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43"Offline" appears on the Status Monitor.
- 44Delete print jobs from the print queue.
- 45Open the Control Panel (For Windows)
- 46Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48Can I print from or scan to Android™ Smartphone?
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50The paper is skewed when it's printed.
