FAQs & Troubleshooting
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154 Results
- 51Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 52In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 53The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 54What kind of paper should I avoid?
- 55I cannot print from Mac OS X.
- 56Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 57When trying to print from Mac OS® X the print queue is stopped.
- 58White spots appear in areas of dense black printing.
- 59The downloaded driver's name is different from my machine's name. (Linux)
- 60Print command (cupswrapper) (Linux)
- 61I cannot print from my computer via USB.
- 62Paper Feed Problems
- 63Where do I find a Parallel or USB interface cable?
- 64Why are all the lights blinking then the drum light blinking?
- 65Uninstall the printer drivers (For Windows)
- 66My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 67I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 68I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 69When printing with monochrome laser printer, the print position shifts. (Linux)
- 70Windows 10 Support Information
- 71Delete print jobs from the print queue.
- 72The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 73What is the difference between the toner cartridge and the drum unit?
- 74The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 75I cannot print from my computer via network. (For Macintosh)
- 76Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 77When do I need to upgrade the printer memory?
- 78What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 79When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 80Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 81The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 82Why are the alarm and data lights blinking?
- 83Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 84How do I clean the inside of the printer and Drum Unit?
- 85Printouts are with gray background.
- 86Can I buy any MICR toner?
- 87Where do I find the complete User's Guide?
- 88The printed letters are slanted, positioned incorrectly.
- 89Vertical black lines appear on the printout.
- 90I cannot install the driver when using the Driver Install Tool. (Linux)
- 91Paper size settings are unavailable when I print from OpenOffice (Linux)
- 92Print command (LPR) (Linux)
- 93I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 94I am unable to print from a client PC to a printer on a print server. (Linux)
- 95I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 96I want to print using CUPS while keeping SELinux enabled. (Linux)
- 97Pre-Required Procedures (Linux)
- 98I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 99I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 100I cannot print from my computer via network. (For Windows)