FAQs & Troubleshooting
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206 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2How to identify your Operating System (OS).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8What driver package format is supported by my Linux distribution?
- 9Delete print jobs from the print queue.
- 10When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 13Scan and save a document in PDF format (Scan to File)
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16How do I clear Machine Error 46?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 19I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 20Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 23When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 24Change the printer driver settings (Windows/macOS)
- 25The printer status is Offline or Paused.
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Can third party ink be used to refill the ink cartridges?
- 31How do I print on an envelope?
- 32I'm using Macintosh®. What are the settings in the Scanner window used for?
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34The edge of glossy paper is smudged.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39The LCD displays an error code (number). What does it mean?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 42I cannot print from my computer via USB.
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 45Where is the USB port on the machine? I can't find it on the back of the unit.
- 46I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Why can't I print when an ink cartridge is empty?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)
