FAQs & Troubleshooting
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303 Results
- 1The printer status is Offline or Paused.
- 2How can I change the print resolution?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5Scan and save a document in PDF format (Scan to File)
- 6Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 7How can I improve poor print quality ?
- 8"Paper Jam Tray" error appears on the LCD. What should I do?
- 9Replace the drum unit.
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12Discover the MAC address of the Brother network card
- 13What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 16"Paper Jam Inside" error appears on the LCD. What should I do?
- 17How do I know which receive mode to select?
- 18What is a "Generic PCL Driver"?
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20How do I factory reset the print server?
- 21I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 22I'm using Macintosh. What is the PreScan option used for?
- 23How do I know the current network configuration?
- 24Configure the Scan to Email Feature (Linux)
- 25Pre-Required Procedures (Linux)
- 26I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28Cannot print after a Windows 10 update (June 2020)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Protect your Brother machine against unauthorised access over the network
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35How to identify your Operating System (OS).
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 38Change the quality of the faxes I send (Fax Resolution).
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Change the printer driver settings (Windows/macOS)
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44I updated the Web BRAdmin and cannot enable the logging function.
- 45When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 46When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 47How do I clean the scanner glass?
- 48Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 49Scan an image and insert it in a Windows XP application
- 50"Paper Jam Rear" error appears on the LCD. What should I do?