FAQs & Troubleshooting
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293 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 3ControlCenter3 displays a blank screen at startup (Windows)
- 4Change the printer driver settings (Windows/macOS)
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 10I am having issues with the paper feed. What can I do?
- 11I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 12Check the firmware version.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Can I use voice mail on the same line as my Brother machine?
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 20Where is the USB port on the machine? I can't find it on the back of the unit.
- 21What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 22What is the BRAdmin Professional software used for?
- 23Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 24When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 27When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 28Clear the paper jam or printer jam.
- 29The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Verify the Brother machine connected to the Wired Network (For Windows)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33How to identify your Operating System (OS).
- 34How many times will my Brother machine automatically redial a busy number?
- 35I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36I can print but cannot scan via network. (For Windows)
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 39I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 40Can third party ink be used to refill the ink cartridges?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42How do I factory reset the print server?
- 43Can I still receive faxes or calls when the machine is switched off?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49Command List of brscan. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)