FAQs & Troubleshooting
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281 Results
- 10107/30/2018I cannot print from my computer via network. (For Windows)
- 10207/27/2018I can print but cannot scan via network. (For Windows)
- 10307/27/2018The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 10407/05/2018Windows 7 Support Information
- 10510/27/2017I cannot print from my computer via network. (For Macintosh)
- 10610/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 10704/01/2016I'm using Macintosh. What is the PreScan option used for?
- 10803/25/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10903/25/2016What is the difference between the toner cartridge and the drum unit?
- 11003/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11103/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11203/25/2016What is the Network Shared printing?
- 11303/25/2016Can I print from or scan to Android™ Smartphone?
- 11403/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11503/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11603/24/2016Is my Brother machine compatible with third party print servers?
- 11703/24/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11803/24/2016I cannot scan via USB. (Mac OS X)
- 11903/24/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 12003/24/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12103/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12203/24/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12303/23/2016What can happen if the wrong paper is used in your machine.
- 12403/23/2016What is the BRAdmin Professional software used for?
- 12504/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12612/17/2014Change the quality of the faxes I send (Fax Resolution).
- 12712/17/2014Set the Brother machine to prevent public access to certain features.
- 12812/15/2014How can I prevent public users from changing the settings of my Brother machine?
- 12911/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13011/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 13111/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13211/12/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13309/19/2014Why doesn't my Brother machine have a dial tone?
- 13406/18/2014How can I improve poor print quality ?
- 13506/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 13602/20/2014Check the firmware version.
- 13702/07/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 13801/29/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 13901/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 14001/27/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 14101/27/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 14201/27/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 14301/27/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 14401/27/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 14501/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 14601/27/2014When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 14701/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 14801/20/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 14901/17/2014Change the user interface of ControlCenter3
- 15001/17/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".