FAQs & Troubleshooting
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294 Results
- 51One or more of my colors are not printing (blank). What can I do?
- 52Scan a document in Windows 8 and Windows 10.
- 53When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 54Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 55I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 56How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 57The LCD displays an error code (number). What does it mean?
- 58What is the "Station ID" and how do I set it?
- 59Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 60Configure the Scan to Email Feature (Linux)
- 61Configure and use the Scan Key Tool (Linux)
- 62Scan using XSane or GIMP (Linux)
- 63Cannot print after a Windows 10 update (June 2020)
- 64I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 65When I print images, the quality is not good (Linux)
- 66The downloaded driver's name is different from my machine's name. (Linux)
- 67Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 68The driver installation finished successfully but I cannot print. (Linux)
- 69Print command (LPR) (Linux)
- 70When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 71When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 72Command List of brscan. (Linux)
- 73Important points for specifying the scan area (Linux)
- 74How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 75Print command (cupswrapper) (Linux)
- 76I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 77Firewall port requirements of the Scan Key Tool (Linux)
- 78I cannot save a file downloaded from the Brother support website (For Windows)
- 79Check the firmware version.
- 80The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 81The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 82I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 83Change the printer driver settings (Windows/macOS)
- 84Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 85I can print but cannot scan via network. (For Windows)
- 86"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 87When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 88Scan multiple pages into one file instead of each scan being saved as a separate file.
- 89I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 90I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 91Can I print using only the black ink cartridge when the Color cartridges have run out?
- 92Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 93Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 94I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 95When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 96Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 97Scan an image and insert it in a Windows XP application
- 98Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 99I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?
- 100How do I clear the message "MFC is Busy" or "Connect Failure"?