FAQs & Troubleshooting
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160 Results
- 1When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5Where can I download the latest P-touch Editor for Mac?
- 6How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 7How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 8How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 10(Video) Small characters or thin lines are printed faintly.
- 11When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 12The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 13How do I reset network setting?
- 14How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 15I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 16How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 17Small characters or thin lines are printed faintly.
- 18Using Web Based Management
- 19How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 20Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 21How to identify the printer's firmware version
- 22Can I directly operate my printer from a self-developed application software and print a label?
- 23When I print many continuous labels, part of the label data is printed twice.
- 24How to identify your Operating System (OS) for Windows or Mac
- 25What is the Label List? (P-touch Editor 5.x for Windows)
- 26How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 27How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 28The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 29The driver downloaded from the website cannot be installed.
- 30How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 33Where can I find my Brother printer's serial number?
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 36The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 37I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 38The driver installation finished successfully but I cannot print. (Linux®)
- 39I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 40Creating a label with GIMP (Linux®)
- 41I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 42"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 43How do I uninstall the printer driver?
- 44How to delete the registry information and files related to the printer driver
- 45How do I clean my QL machine?
- 46The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 47How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 48How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)