FAQs & Troubleshooting
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353 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 4What is Brother iPrint&Scan?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6Faint
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Wrinkles or creases
- 9How to load numbered checks or forms in the paper tray?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12ControlCenter3 displays a blank screen at startup (Windows)
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 19Toner specks
- 20Cancel a fax job waiting in my Brother machine's memory.
- 21Store numbers on my Brother machine for easy dialing.
- 22Transfer faxes to the PC when my machine has a mechanical problem
- 23When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 24How do I install the Optional Tray Unit?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26Scan and save a document in PDF format (Scan to File)
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28White spots or black spots at 3.7 in. (94 mm) intervals
- 29Black toner marks across the page
- 30Ghost
- 31All black
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Delete print jobs from the print queue.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 38I want to know more information about the advanced features of my Brother machine.
- 39I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 40Scan an image and insert it in a Windows XP application
- 41How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 42Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 43What is the recommended paper?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Pre-Required Procedures (Linux)
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
