FAQs & Troubleshooting
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298 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2How do I know which side up my photo paper should be in the tray?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I load paper?
- 5When I print, the pages are smudged with ink. What should I do?
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8One or more of my colors are not printing (blank). What can I do?
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan and save a document in PDF format (Scan to File)
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15How do I clear the message "PAPER JAM" from the display?
- 16Where can I find my Brother machine's serial number?
- 17Can third party ink be used to refill the ink cartridges?
- 18How do I know the current network configuration?
- 19What driver package format is supported by my Linux distribution?
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 23I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27I cannot make borderless prints.
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Change the printer driver settings (Windows/macOS)
- 30The printer status is Offline or Paused.
- 31Where is the USB port on the machine?
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34Why doesn't the machine answer when receiving a call?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Pre-Required Procedures (Linux)
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48Can I print a report that will show all of my Speed Dial and Group numbers?
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50Can I use voice mail on the same line as my Brother machine?