FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4Replace Ink
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7How do I load paper in paper tray#2?
- 8Scan and save a document in PDF format (Scan to File)
- 9What driver package format is supported by my Linux distribution?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14When I print, the pages are smudged with ink. What should I do?
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from or scan to Android™ Smartphone?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19How do I know which side up my photo paper should be in the tray?
- 20Pre-Required Procedures (Linux)
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23One or more of my colors are not printing (blank). What can I do?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Can I use voice mail on the same line as my Brother machine?
- 27Stop my Brother machine from automatically redialing a number.
- 28Cannot print after a Windows 10 update (June 2020)
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Why doesn't the machine answer when receiving a call?
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 36Can I transfer faxes to the PC when my machine has a mechanical problem?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 50Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?