FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3How do I load paper?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How do I know which side up my photo paper should be in the tray?
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Pre-Required Procedures (Linux)
- 20I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 21I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 22I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 23Why can't I print when an ink cartridge is empty?
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Cannot print after a Windows 10 update (June 2020)
- 26Configure a cover page for PC-FAX.
- 27How many times will my Brother machine automatically redial a number?
- 28Can I print a report that will show all of my Speed Dial and Group numbers?
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30Can third party ink be used to refill the ink cartridges?
- 31What is the BRAdmin Professional software used for?
- 32How do I know the current network configuration?
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Scan and save a document in PDF format (Scan to File)
- 35Can I use voice mail on the same line as my Brother machine?
- 36When I print, the pages are smudged with ink. What should I do?
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Protect your Brother machine against unauthorised access over the network
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41I cannot make borderless prints.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 44How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 45I cannot feed the paper from the Photo Paper Tray.
- 46What kind of Media Adapter can I use?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48How do I clear the message "PAPER JAM" from the display?
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?