FAQs & Troubleshooting
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179 Results
- 1My Brother machine could not be found over the network when I installed drivers on my PC.
- 2Load paper in the paper tray
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Jam Tray / Jam Tray 1 / Jam Tray 2
- 12Turn the Toner Save Mode on or off.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Jam 2-sided
- 15Jam Rear
- 16Jam MP Tray
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Replace Laser
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Change the printer driver settings (Windows/macOS)
- 23Install extra memory
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25The color of your printouts is not what you expected
- 26Replace Toner
- 27Replace Fuser
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 30What is Brother iPrint&Scan?
- 31Carry out calibration to improve the color density
- 32Toner Low
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Envelope creases
- 39What is the recommended paper?
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Enable the Brother machine's network interface.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43Print Unable XX
- 44Print both sides of paper or a booklet automatically
- 45Uneven density appears periodically across the page.
- 46Replace Belt
- 47Replace WT Box
- 48Print the Network Configuration Report.
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I cannot print using my Brother machine on a wireless network (Windows)