FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace Drum
- 4Jam Inside
- 5Turn the Toner Save Mode on or off.
- 6Delete print jobs from the print queue.
- 7What is Toner Continue Mode?
- 8Heater Error or Self-Diagnostic
- 9The printer status is Offline or Paused.
- 10Cover is Open
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Out of Memory
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Toner Low
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20How to identify your Operating System (OS).
- 21Jam Tray
- 22Uninstall the drivers. (macOS 13 or greater)
- 23What is the difference between the toner cartridge and the drum unit?
- 24Can I print from or scan to Android™ Smartphone?
- 25I cannot print from my computer via USB.
- 26Cartridge Error
- 27Drum End Soon
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Service Call
- 30Clean the Drum Unit.
- 31What do the LED indications mean?
- 32What driver package format is supported by my Linux distribution?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34"Offline" appears on the Status Monitor.
- 35The Error LED is still on or flashing after I replace the drum unit with a new one.
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37The printer is not printing or prints unexpectedly.
- 38What is the recommended paper?
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 46Windows 10 Support Information
- 47A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Print Unable or Print Unable XX
- 50Where can I download Brother iPrint&Scan application for Mac?