FAQs & Troubleshooting
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314 Results
- 51Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 52The scanner cover support has come off. (With Video Instructions)
- 53Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 54I cannot save a file downloaded from the Brother support website (For Windows)
- 55Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 56Paper tray not detected
- 57Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 58Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 59Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 60I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 61Change the printer driver settings (Windows/macOS)
- 62Wrong Paper
- 63Where is the USB port on the machine?
- 64What is the recommended paper?
- 65I'm using Macintosh. What is the PreScan option used for?
- 66I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 67I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 68Connect your Brother machine to your mobile device via a wireless router or access point.
- 69Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 70A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 71Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 72Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 73No Ink Cartridge
- 74I can print but cannot scan via network. (For Windows)
- 75The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 76My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 77Print the Network Configuration Report.
- 78Scan using XSane or GIMP (Linux)
- 79Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 80Glossy Paper does not feed correctly.
- 81The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 82I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 83Add your Brother machine with AirPrint (macOS)
- 84"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 85One line (banding) appears at the end of the printed/ copied documents.
- 86I cannot find some option in the Printing preferences. (For Windows)
- 87Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 88Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 89Unable to Scan AX
- 90Unable to Print 3X
- 91Low Temperature
- 92Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 93I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 94What is the BRAdmin Professional software used for?
- 95Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 96Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 97Install Starter Ink
- 98Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 99Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 100Load envelopes into my machine