FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Paper Jam
- 4Cannot Detect
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Replace Ink
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Delete print jobs from the print queue.
- 12How to identify your Operating System (OS).
- 13One or more of my colors are not printing (blank).
- 14The edge of glossy paper is smudged.
- 15The scanner cover support has come off. (With Video Instructions)
- 16When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 17Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 18Out of Memory
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21High Temperature
- 22The printer status is Offline or Paused.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25Improve poor print quality.
- 26What is the recommended paper?
- 27Load paper in the paper tray
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Cannot Detect Ink Volume
- 30Unable to Print 5X
- 31Ink Absorber Full
- 32Unable to Print XX
- 33Is my Brother machine compatible with Windows Vista?
- 34Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Install Starter Ink
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Low Temperature
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Change the printer driver settings (Windows/macOS)
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45Wrong Paper Size
- 46When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 47The keys on the control panel do not respond or triple beep when I press them.
- 48"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50No Paper Fed