FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6Which E-mail packages are compatible with ControlCenter3?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8How do I clean white or black spots on printed documents?
- 9What driver package format is supported by my Linux distribution?
- 10Pre-Required Procedures (Linux)
- 11Delete print jobs from the print queue.
- 12I am using Windows. When I print a document, the printed page is blank. What should I do?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14What is the recommended paper?
- 15Configure scan settings without administrator privileges (Linux)
- 16Is my Brother machine compatible with Windows Vista?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Can I use AirPrint with my Brother machine?
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20The paper is skewed when it's printed.
- 21I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Can I check the remaining life of my Brother machine's drum?
- 32How do I clean the scanner to improve the copy quality?
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36Uninstall printer drivers (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40How to identify your Operating System (OS).
- 41I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 42The printer status is Offline or Paused.
- 43Scan and save a document in PDF format (Scan to File)
- 44I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 45Scan a document into ScanSoft™ PaperPort™ 11SE
- 46How do I clear paper jams at the back of the machine?
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)