FAQs & Troubleshooting
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387 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7What is the Network Shared printing?
- 8How do I load paper?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Can I transfer faxes to the PC when my machine has a mechanical problem?
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17When I print, the pages are smudged with ink.
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21How do I factory reset the network settings?
- 22What driver package format is supported by my Linux distribution?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Preview the faxes I receive before I print them.
- 29How do I know which side up my photo paper should be in the tray?
- 30The printer status is Offline or Paused.
- 31One or more of my colors are not printing (blank).
- 32Replace Ink
- 33I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Enable the Brother machine's network interface.
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 42Improve poor print quality.
- 43Why doesn't the machine answer when receiving a call?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46How do I know which receive mode to select?
- 47Ink Low
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49Can third party ink be used to refill the ink cartridges?
- 50How do I store Speed Dial numbers on my Brother machine for easy dialing?