![Print Quality Problem - Poor fixing](/g/b/img/faqend/faq00002031_006/us_ot/en/21854/faqimage_19_1.gif)
Check the following points to resolve the issue:
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Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position. Close the back cover.
![Envelope lever position UP](/g/b/img/faqend/faq00002031_006/us_ot/en/21851/EnvelopeLeverUp.gif)
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Select Improve Toner Fixing mode in the printer driver.
For Windows users:
NOTE: The steps and screens may differ depending on the operating system and application being used.
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From the menu bar of an application, click File => Print.
![Application](/g/b/img/faqend/faq00002031_006/us_ot/en/20770/application.jpg)
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Check your printer name is selected and click Properties.
![Properties](/g/b/img/faqend/faq00002031_006/us_ot/en/20771/Properties1.gif)
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Click Advanced tab and then Other Print Options.
![Advanced Tab - Other Print Options](/g/b/img/faqend/faq00002031_006/us_ot/en/21888/AdvancedTab_Pro.jpg)
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Click Improve Print Output and select Improve Toner Fixing.
![Improve Print Output - Improve Toner Fixing](/g/b/img/faqend/faq00002031_006/us_ot/en/21852/TonerFixing.jpg)
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Click OK to close the Other Print Options dialogue.
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Click OK to close the Properties dialogue.
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Click OK. The document will be printed.
If this selection does not provide enough improvement, select Thicker Paper in Media Type settings.
For Macintosh users:
NOTE: The steps and screens may differ depending on the operating system being used.
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Select "Print" from the File menu and open the Print dialogue.
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Select "Print Settings" from the print options pop-up menu.
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Click Advanced and then Improve Print Output....
![Advanced Tab - Improve Print Output](/g/b/img/faqend/faq00002031_006/us_ot/en/21840/AdvancedTab_1.gif)
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Select Improve Toner Fixing.
![Improve Print Output - Improve Toner Fixing](/g/b/img/faqend/faq00002031_006/us_ot/en/21853/TonerFixing1.jpg)
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Click OK.
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Click Print.
If this selection does not provide enough improvement, select Thicker Paper in Media Type settings.