FAQs & Troubleshooting

To solve this issue, please install the latest scanner driver.

If you use MFL-Pro Suite Software,

1. Click Start => Control Panel => Programs => Programs and Features.
2. Select Brother MFL-Pro Suite from the list, click Uninstall and follow the on screen instructions.
3. Once the uninstallation is completed, disconnect the interface cable and restart the PC.
4. Click here to download the latest "Full Driver & Software Package", and install it following the Install Instructions.

If you do not use MFL-Pro Suite Software,

1. Make a temporary folder on your HDD to save the downloaded self-extracting file, e.g. C:\bront
2. Please click here to download the uninstall tool to remove the drivers.
3. Once downloading is completed, double click the downloaded file to extract it.
4. "ZIP Self Decompression" appears. Click DECOMPRESS.
5. "The decompression process was successful." will appear. Click OK.
6. A folder will be created in the temporary folder created in Step 1.
7. Open the folder and double click DelInf32.exe. "Brother MFC Uninstaller" dialog box will appear.
8. Select your model and click OK.
9. "Complete" will appear. Click OK.
10. Once the uninstallation is completed, disconnect the interface cable and restart the PC.
11. Click here to download the latest "WHQL certified Printer Driver and Scanner Driver", and install it following the Install Instructions.