MFC-7440N

FAQs & Troubleshooting

FAQs & Troubleshooting

"Offline" appears on the Status Monitor.

Status Monitor Offline

 

Check if you can print to the printer from your computer.

 

> If you cannot print, click here.
> If you can print, click here.

 

If you cannot print from your computer...

If you cannot print, check the solution applicable to your case.

If you can print from your computer...

Check the solution applicable to your case.

(Windows®)

(Mac)

 

(Windows®)

STEP A: Verify the Status Monitor is displaying or monitoring the correct Brother machine.

 

The Status Monitor cannot display the correct information if the proper driver is not configured in the Device to Monitor or Device to Display setting of the Status Monitor. Locate the proper printer driver and verify the device settings of the Status Monitor by doing the following steps below.
 

Step I: Locate the proper printer driver.

> Click here to see how to locate the proper printer driver to use, and then go to Step II.
 

Step II: Verify the "Device to Monitor" setting.

  1. Right click the Status Monitor on the tasktray, and then click Device to Monitor.

      image

     

  2. The installed Brother machine's drivers will be listed. If you multiple Brother Machines or installed the driver multiple times, the multiple drivers will be listed.

    Check the drivers you are using, and uncheck the drivers found not being used in STEP A-I.

    image

     

  3. Click OK. You will get immediate notification of errors such as paper empty, paper jam or ink empty.

If you checked one driver only in Step 2, go to STEP B.

 

If you checked multiple drivers in Step 2 to monitor more than one Brother Machine, you can select which machine's status is displayed at times other than when errors occur. Go to Step III.
 

Step III: Verify the "Device to Display" setting.

  1. Right click the Status Monitor on the tasktray, and then click Device to Display.

    image

     

  2. Select the driver of the machine of which you want to display the status (such as Ready, Offline) at times other than when errors occur.
    image

  3. Click OK. Make sure the machine selected in Step 2 is turned on, and then go to STEP B.

 

STEP B: Verify the status displayed on the Status Monitor.

 

Check the status displayed on the Status Monitor.

If "Offline" is still displayed, restart the Status Monitor by following the steps below and check the status again.

 

  • If you use the Brother machine via network connection, go to STEP C.
  • If you use the Brother machine via USB connection, go to STEP D.

 

STEP C: Verify the security software (Network users only)

 

If you use the Brother machine via network connection, the security software may cause the Status Monitor display incorrect status of the Brother machine.

 

Verify the security software is NOT rejecting the access to the Status Monitor. Below are names used to refer to the Status Monitor on the security software.

  • BrMfimon.exe
  • Brother Status Monitor (Network)
  • Brother Status Monitor Application
  • BrStMonW.exe

 

For instructions on how to configure the security software, see the user's guide for your security software or contact the security software manufacturer.

If "Offline" is still displayed, go to STEP D.

 

STEP D: Re-install the Status Monitor

 

The Status Monitor application program may have the issues.

 

Download the Full Driver & Software Package, which contains the Status Monitor, from the Downloads section and re-install it.

> Click here to see how to download the Full Driver & Software Package from the Downloads section.

 

(Mac)

The Status Monitor application program may have the issues.

Download the Full Driver & Software Package, which contains the Status Monitor, from the Downloads section and re-install it.
> Click here to see how to download the Full Driver & Software Package from the Downloads section.

If Full Driver & Software Package is not available for your models, select Printer Driver or CUPS Printer Driver, which contains the Status Monitor.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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